昔は、このタイプの内容のメールとか電話の問い合わせが入った場合、事務所中上の下への大騒ぎをしてリソース確保に努めた。しかしこのタイプの問い合わせが実現することがないことが経験上分かったので、最近は、「実際に仕事が発注してからご相談下さい」と申し上げています。
それでもご納得いただけない場合、「リソースを確保するため、仕事が発生しなくても、キャンセル料として推定総額の〇〇％をご請求申し上げます」とご返答しています。
「それでは結構です。」と言われることが略１００％です。
このようなリソース確約希望が発生してしまうのは、営業担当者が「とりあえず受注できそうです！」をプロジェクトマネージャーが「とりあえずリソース確保しておきます！」と返答してしまうからというかこういうフローで発生しているのではないかと思う（本当に思うだけ）。
このようなリソース確約希望が発生してしまうのは、営業担当者が「とりあえず受注できそうです！」をプロジェクトマネージャーが「とりあえずリソース確保しておきます！」と返答してしまうからというかこういうフローで発生しているのではないかと思う（本当に思うだけ）。
僕は、プロジェクトマネージャーも兼ねているので、こういう問い合わせをしたくなる気持ちは良く分かります。でもこちらもビジネスでやってますので未確定要素は排除しなければなりません。未確定要素に基づいて経営判断を下すわけにはいかないのです。
<See below for a rough translation using machine translation.>
Reserve resources!
ABC Translator expects to see a large project next month. Therefore, we want to order your company tens of thousands of words of translation per month. We hope that you have the resources (generally, translators) to do this.
In the past, when we received an email or phone call of this type, we made a fuss and worked to secure resources. However, since experience has shown that this type of inquiries will not be realized, So recently, I respond to the client saying "Please consult after the work is actually ordered."
To clients who don't give up, I say, "In order to save resources, we will charge a 50% cancellation charge, even if no work occurs".
Clients who make inquiries often say, "No thank you."
This kind of request for resource commitment occurs when the sales manager says, "I'm very likely to receive an order!" And the project manager responds, "Now I will secure resources!" I guess it's because it just happens (just really thinks).
Since I am also a project manager, I understand the desire to make such inquiries. However, it is a business, so we need to eliminate uncertain factors. Business decisions cannot be made based on uncertain factors.
<See below for a rough translation using machine translation.>
Reserve resources!
ABC Translator expects to see a large project next month. Therefore, we want to order your company tens of thousands of words of translation per month. We hope that you have the resources (generally, translators) to do this.
In the past, when we received an email or phone call of this type, we made a fuss and worked to secure resources. However, since experience has shown that this type of inquiries will not be realized, So recently, I respond to the client saying "Please consult after the work is actually ordered."
To clients who don't give up, I say, "In order to save resources, we will charge a 50% cancellation charge, even if no work occurs".
Clients who make inquiries often say, "No thank you."
This kind of request for resource commitment occurs when the sales manager says, "I'm very likely to receive an order!" And the project manager responds, "Now I will secure resources!" I guess it's because it just happens (just really thinks).
Since I am also a project manager, I understand the desire to make such inquiries. However, it is a business, so we need to eliminate uncertain factors. Business decisions cannot be made based on uncertain factors.
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